Safety Measures

1. Pre-arrival


You can book your stay online at HOTEL BLUEBELLS or by calling our reservations team 0044 (0) 2077276666. The following procedures are for your peace of mind prior to your stay. However, our guest relations team will be happy to talk to you if you have any further concerns or questions.

  1. We politely request that if you are displaying any symptoms of Covid-19, please call us to postpone your stay. These include; A high temperature, a new and persistent cough and loss of taste and smell.
  2. We strongly recommend that you download the government-approved track and tracing app to ensure we are all alerted to any guests who may pose a risk of spreading Covid-19. (Has Bluebells created the QR code?)
  3. If you have booked directly with us, our team will be in contact with you prior to your arrival and provide you with all the necessary information about your stay, our latest Covid-19 management processes and information about the local area. 

2. Arrival & check-in


  1. We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include; A high temperature, a new and persistent cough and a loss of taste and smell.
  2. Please note that you have to allow 10 minutes after your arrival for our meet & greet team to take your precise details and fill a special form concerning Covid-19. Please be aware check-in is from 3 pm onwards.
  3. We have put in place signage on arrival and throughout the hotel detailing the guidelines; we have in place to protect you and our teams. Any guests or visitors displaying Covid-19 symptoms may be asked to leave the premises.
  4. If you have any questions or need assistance during your stay, please contact our Reception team and they will assist you.
  5. Hand sanitising stations will be provided at all entry and exits, customers will be required to sanitise before entering the hotel.
  6. Our check-in process has been streamlined to allow for a fast and reduced-contact experience, note that we will only be accepting debit and credit cards for the foreseeable future, to avoid the handling of cash.
  7. Reception areas have been reconfigured where necessary and marked out to ensure social distancing.
  8. All surfaces, screens, door handles and equipment will be regularly cleaned and sanitised throughout the day. We are increasing our housekeeping teams to deliver peace of mind.
  9. If you have any special requirements please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.

3. Common areas


  1. We have heightened and enhanced our cleaning procedures to include extensive cleaning of shared surfaces throughout the day
  2. We have set up hand sanitising stations throughout the hotel for you to use and we politely ask you use these when entering the hotel.
  3. We have equipped our customer toilets with sanitising hand wash at the basins, as well as contact-free hand dryers and/or disposable hand towels.
  4. To avoid overcrowding and unnecessary contact we ask that guests who are staying with us - where possible - use the bathrooms in their bedrooms.
  5. When walking through the hotel we will ask that you please use your discretion and consideration by keeping with the Government's guidance. We have put in place floor markings and guidance signage throughout the hotel to assist.
  6. From the 8th August 2020, as per government guidelines, our staff members will be wearing masks at all times throughout the hotel. 
  7. We politely ask guests to wear a face mask whenever not seated at a table, therefore when in public areas, using washroom facilities, walking to and from tables or any other time not seated at a table in one of our bars, lounges or restaurants.

4. Bedrooms & Bathrooms


  1. Every guest bedroom and en-suite will be fully sanitised before each stay and sealed to ensure no contamination occurs prior to your arrival.
  2. Fabric items such as mattresses, pillows, cushions, carpet, chairs and other furniture are sprayed with an approved sanitising solution, which is effective in killing Covid-19 but otherwise harmless to you and us.
  3. All surfaces are thoroughly wiped down and cleaned prior to your arrival.
  4. Linens and towels are professionally washed on high heat, with added sanitisation by our laundry provider. All consumables are replaced before each stay.
  5. All printed material has been removed from your room to avoid cross-contamination.
  6. Our housekeeping teams undergo strict sanitisation prior to starting work and will wear the appropriate PPE during cleaning.
  7. Daily servicing by our housekeeping team will only be available upon request, should you require this service, room will need to be vacant and personal items including toiletries stowed away.
  8. Should you need items such as beverages, towels, etc., please contact reception and Housekeeping will leave items outside the room. 
  9. Newspapers will be delivered and left on the floor outside your room.

5. Food & drink


  1. When you stay with us you can dine in your room or, where guidance and regulations permit, in the designated dining areas. Please note, to maintain the social distancing if there are any other guests in the dining area.
  2. We have had to reduce the size of our breakfast menu offered, in order to ensure our kitchen team can work safely.
  3. Our Dining Room will have the tables set out in such a way to ensure social distancing.
  4. Seating arrangements are in line with tier restrictions. 
  5. We have created separate entry and exit points to our dining area for limiting contact and maintaining a social distance between all guests and our teams.
  6. We ask that guests who are staying with us use the bathrooms in their bedrooms.
  7. Hand sanitising stations will be set up at the entry and exit points to use and should be used every time you enter or exit dining areas.
  8. We will continue to ask guests to provide information for the NHS track & trace system. We will no longer allow guests to dine or drink with us if they do not provide these.

6. Check-out


  1. A printed room bill will be placed under your door early on the morning of check out.
  2. To check out, all you need to do is leave your key in your room and we will automatically take payment for any extras using the debit or credit card details we hold on file, should you have any queries in relation to your bill, please speak to our reception team.
  3. If you did not book directly with the hotel, you will need to supply an email address to the reception team, if you require a copy of your bill.
  4. We ask that you use the hand sanitizers before leaving the hotel.

7. Our people: training, hygiene and protection


  1. All of our hotel teams have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. We will continue to elevate our training as best practices evolve.
  2. Any staff member who shows symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work.
  3. Hand sanitising stations are located at all entry and exit points back of house for the teams to use.
  4. Hotel Bluebells operating procedures are clearly displayed throughout the back of house areas and extensive training given to all staff members.
  5. We have a dedicated team keeping up to date with any changes to government guidelines; this document is subject to change to ensure your safety.
  6. From the 8th August 2020, as per government guidelines, our staff members will be wearing masks at all times throughout the hotel.

8. Tier-Four Restrictions


Hotel Bluebells is now in Tier-4 restriction area and According to Government Guideline we are only allowed remain open for specific reasons allowed by Law.

Therefore you are only allowed to stay at our hotel if;

  • you are visiting your support bubble
  • you are unable to return to your main residence
  • you need accommodation while moving house
  • you need accommodation to attend a funeral or related commemorative event
  • you require accommodation for work purposes or to provide voluntary services
  • you are a child requiring accommodation for school or care
  • you are an elite athlete or their support staff or parent and is necessary to be outside of the home for training or competition

*Please note: Subject to the latest guidelines we will be constantly reviewing our processes and precautions. This guide will be constantly updated to give you the very latest information.